Guarantee & Return Policies

At Vermont Hardwoods, your satisfaction is our top concern. We guarantee the quality of both material and workmanship in all of our products. See below for our full exchange and return policies.

Guarantee

We guarantee that you will be satisfied with the quality of both material and workmanship in all of our products. If you are not, please notify us at once and we will take the necessary steps to correct the situation to your satisfaction.

However, we reserve the right to limit such action if you have cut, finished, or joined the moulding in any way.

Changes

Prices, terms, and conditions of sale are all subject to change without notice. We do notify all regular customers of any significant changes before they become effective.

 

Returns

Changed your mind? Moulding that you have not cut, joined, or finished may be returned. Lumber and plywood that has not been cut, finished, or modified in any way may also be returned. Freight or other transportation is at your own cost.

Returns will be entered as a credit on your account to be used against future orders, minus the following restocking “fees” which will be deducted from the amount of your order:

Lumber 10%
Plywood 10%
Raw Length 10%
Sanded Length 15%
Finished Length 15%
Chops 25%
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