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Terms & Conditions

Guarantee

We guarantee that you will be satisfied with the quality of both material and workmanship in all of our products. If you are not, please notify us at once and we will take the necessary steps to correct the situation to your satisfaction. However, we reserve the right to limit such action if you have cut, finished, or joined the moulding in any way.

Shipping Schedule

All orders received by noon are put in process; orders received after noon will be processed the next business day. We do our best to adhere to the following schedule:

Same Day Raw Length *
Raw Chops
Sanded Chops
Supplies
Next Day Sanded Length
Oil & Wax on Ash, Maple, or Oak Length
Oil & Wax on Ash, Maple, or Oak Chops
Chips
Standard Corner Sample Set
2 Days Oil & Wax on Basswood, Cherry, Mahogany, or Walnut Length
Oil & Wax on Basswood, Cherry, Mahogany, or Walnut Chops
2-3 Days New Traditions Finishes on Length
New Traditions Finishes on Chops
+1 Day Joined Frames
1-2 Weeks Finished Corner Frames
Yankee Heritage
2+ Weeks ** Individual Corner Samples

We are normally closed the week between Christmas and New Years. If you have a time-sensitive order during that time, it is suggested you confirm the expected date of shipment when placing your order.

* Except for Yankee Heritage

** Time for individually-ordered corner samples varies depending on the amount of orders for them. While it generally takes around 2 weeks, it may be more or less. Contact customer service for a more accurate estimation.

Freight

Shipping charges are actual freight charges plus an order processing charge of $5 per order.

Shipping by UPS is pre-paid and added to your invoice, F.O.B.* Chester, VT. Larger orders or those containing lengths over 8' are shipped by truck. For more details, see the Shipping page.

You may also choose to pick up an order at your own risk. You are responsible to determine the suitability of your vehicle for transport of any product purchased from Vermont Hardwoods.

* F.O.B. (Free On Board):The buyer is responsible for all costs incurred after the cargo has been loaded.

Payment

We accept Visa, Master Card, American Express, and Discover. If you have a credit card declined more than three times in a one year period, all future declines will be subject to a $5 per attempt handling charge.

We can ship your order COD or you may also pre-pay by check or money order, but please call ahead to verify pricing and approximate shipping costs. After your first order, fill out a credit application if you would like to establish an account with terms of Net 30 Days.

Non-Sufficient Funds (NSF) checks will be subject to a $20 charge. We reserve the right to request cash or equivalent if there is excessive NSF activity on your account.

Changes

Prices, terms, and conditions of sale are all subject to change without notice. We do notify all regular customers of any significant changes before they become effective.

Returns

Changed your mind? Moulding that you have not cut, joined, or finished may be returned. Lumber and plywood that has not been cut, finished, or modified in any way may also be returned. Freight or other transportation is at your own cost.

Returns will be entered as a credit on your account to be used against future orders, minus the following restocking "fees" which will be deducted from the amount of your order:

Lumber 10%
Plywood 10%
Raw Length 10%
Sanded Length 15%
Finished Length 15%
Chops 25%